| 1. How do I purchase my download on AudioSeaStories.com? |
1. Browse our catalog and select the product(s) you would like to order.
2. Click the "Add to Cart" button, near the product's description. Then you may either check out, or continue shopping.
3. Once you have selected all of the items you wish to purchase, click the "Checkout" button.
4. If you have an existing account, enter your login information and click the "Sign In" button.
5. If you do not have an account, click "Continue" and enter the required information.
6. Once you are logged in, enter your payment information or choose "PayPal" and click "Continue".
7. You will be taken to the order confirmation page. Click the "Confirm Order" button to process your payment.
8. You should now be taken to a page that says your order has been processed. You may download the product(s) by clicking on the title of each item you purchased. The list of your items is immediately under the heading "Download your products here." |
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| 2. How do I order without a PayPal account? |
You can use a credit card and bypass PayPal:
1. After adding to the cart the product(s) you wish to purchase, click the "Checkout" button right above "Checkout with PayPal."
2. On the "Payment Information" screen, select "Credit or Debit Card" and click "Continue."
3. On the "Order Confirmation" screen you will verify your name and add your credit or debit card information. |
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| 3. Is it safe to enter my information on this website? |
| Yes! At AudioSeaStories.com we are committed to providing a pleasant and safe online shopping experience for you. We will not sell your contact information or fill your inbox with unwanted email messages. We have a secure connection and an SSL Certificate. This is indicated by the "https" in the site address above (as part of the URL) and also by the SSL seal at the bottom of each page. |
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| 4. How do I access a previous order again? |
You have a whole year to access your purchase and download again, up to five times.
1. If you're not already signed in, sign in under the "Login" section on the right of the AudioSeaStories.com page or by clicking the "My Account" button on the upper right side.
2. Enter your e-mail address and password, then click the "Sign In" button.
3. Choose to "View Orders" under "My Account Information," or in the "My Account" section on the right side of the page.
4. Click the "View" button by the order that you're looking for. Orders are sorted from newest to oldest.
5. At the top of the page, under the heading "CLICK ON EACH PRODUCT'S NAME TO RETRIEVE YOUR DOWNLOAD(S)" you will be able to retrieve your product.
6. Click on the product name, and your download will begin. |
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| 5. How do I open the Zip file I just downloaded? |
Because some of the products we sell are rather large, we have compressed them into Zip files for fast downloads.
If your computer already has a program installed for opening Zip files, just double-click the compressed file and it should automatically extract itself (or "unzip").
If you do not already have a program installed, the links below will help you learn all about the Zip format and get a free download for either Mac or Windows:
WinZip.com
Office.Microsoft.com
Apple.com |
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| 6. How do I get a zipped audiobook to a portable device, such as an iPad? |
If you are new to downloads, the process for getting an audiobook to an iPad, iPod, or similar device requires the use of iTunes software (available for Macs and PCs.) Please do not attempt to directly download to your iPad, as your portable device will not be able to automatically unzip the compressed files.
The steps in a nutshell are:
1. You download the file on your computer, rather than on your handheld device.
2. You unzip the file—if it arrives compressed as a Zip file—by double-clicking.
3. You drag those uncompressed (unzipped) files to your computer's iTunes library.
4. You plug your portable device into your computer.
5. You drag the new files to an icon in iTunes showing your portable device, or choose "Synch" in iTunes and they will be moved automatically. |
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| 7. How do I get a zipped back issue to an iPad? |
| If you have a PDF management tool, such as Good Reader ($4.99), you should be able to download and unzip PDF and audio files on an iPad. |
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| 8. WHERE did my download go? |
After the download process has completed on your browser, you will have a file on your computer. For most users, the default destination is a "Downloads" folder found under your user's directory. If at some point you have chosen to create your own folder or send downloads to your desktop, that is where your AudioSeaStories.com purchase has landed.
Still no luck? Search for the file name on your computer. Unsure of what the file name is? We have listed the name of each file in the product's technical description, under the summary information. (Example: "Unabridged. Approximately 10.6 hours listening time. Read by Jason Beaudoin. Download Zip file (Vengeance.zip): about 296 megabytes.") |
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| 9. YES! Our digital downloads DO work on Kindle readers, too. Want to know how? |
Except for audiobooks, your downloads will be PDF files. PDF files are compatible with Kindle 2 and newer! There are several conversion tools found online to take this step, or you can check with Kindle support.
If you have a 4th Gen Kindle, you will even be able to listen to our audiobooks on this device! |
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